Last Updated on 7th April 2022
Supersolid Ltd (We) are committed to protecting and respecting your privacy.
This policy (together with our terms of service and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of GDPR (the Act), the data controller is Supersolid Ltd of Suite 528, 10 Great Russell Street, London WC1B 3BQ.
We may collect and process the following data about you:
All information you provide to us is stored on secure servers.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via Our App (or any website, to which Our App links, which is hosted by us or on our behalf); any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use information held about you in the following ways:
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are not an existing customer, we will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data or contact us at email@example.com.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, 500 users of iOS have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, users of iOS that use Our App for more than an hour each day). We may make use of the data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
You have the following rights in relation to your information:
We reserve the right to refuse to act on a request or charge for handling the request if they become manifestly unfounded or excessive, particularly because of their repetitive nature.
You can exercise these rights at any time by contacting us at firstname.lastname@example.org. Alternatively you may contact us from the support page within our Apps.
Aside from third parties processing your data on our behalf (e.g. our hosting company) and as set out below, we will not supply your information to any third parties. Also, we will not contact you by telephone or post (except at your specific request).
We will continue to store personal data as long as is required for relevant business use cases. Typically this will be the life-span of our apps but may be longer – but not longer than 2 years after the app is no longer supported – in the case of device identifiers. The exception to this is if we are required to store data for legal purposes.
After this period of time we will securely delete or anonymise data.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
Our legal basis for processing is as follows:
Your right to complain to a supervisory authority