Home Street 和 Food Street 将于何时不再出现在中国应用商店中？
依据中国法令，没有 ISBN 发行执照的游戏已被由应用商城中移除。
为什么 Home Street 和 Food Street 已被中国应用商店被删除？
如果您在中国应用商店中删除应用程序之前，已通过Game Center，Apple ID，Google Play或 Facebook 备份游戏进度，您的游戏已被保存，但您将无法透过中国应用商城下载或进行游戏。
此外，如果您先前使用 Apple ID 备份游戏进度，您可在完成新手教学时使用 Apple ID 的帐号名与密码登入，取回游戏进度。
如果您是透过Game Center，Apple ID，Google Play 或 Facebook 备份游戏，您只需在游戏中登录 Game Center，Apple ID，Google Play 或 Facebook 帐户便能取回进度。如需更多帮助，请通过电子邮件与我们联系support@supersolid.com
可以。如果您所去的是 Food Street 或 Home Street 在应用商城正常上架的国家，您便可以透过该商城下载与进行游戏。如果您在中国应用商城进行游戏移除之前，已透过 Game Center, Apple ID, Google Play, 或 Facebook 进行备份，便可取回进度。
Supersolid是否计划获得发行许可证并注册Food Street和Home Street，以使该应用程序再次在中国App Store中可用？
When will Home Street & Food Street no longer appear in the China App Store?
Games without an ISBN publishing license which is required by law to operate in China have been removed from the China App Store.
Why have Home Street & Food Street been removed from the China App Store?
All games in the China App Store have been removed due to licensing restrictions and game regulation in the country.
Are all areas of China affected by the removal of games from the App Store?
Games from other countries, and some areas including Hong Kong, are not affected.
How can I access my game if I am in Hong Kong?
If you are a player that has downloaded Home Street & Food Street from the Hong Kong App Store, your game will not be affected.
What happens to my game save?
If you had backed up your game progress prior to the apps being removed from the China App Store, via Game Center, Apple ID, Google Play, or Facebook then your game has been saved but is no longer able to be downloaded and played via the China App Store.
How Do I Retrieve my Game on my new account?
Additionally, if you had previously backed up your game progress using your Apple ID, you can sign in with your Apple ID username and password (Settings Menu>Game Save>Apple ID) after finishing the tutorial to retrieve your game save.
I saved my Account but I am unable to retrieve it.
If you backed up your game save via Game Center, Apple ID, Google Play, or Facebook, all you have to do is sign into your Game Center, Apple ID, Google Play, or Facebook account from within the game to retrieve the save. For further assistance, please contact us by emailing email@example.com
Can I play from another country if I move or travel?
Yes. When traveling or moving to another area or country where Food Street and Home Street are available in that country’s App Store, you can download and play the games and retrieve your old game save as long as you had backed up your progress via Game Center, Apple ID, Google Play, or Facebook prior to the apps being removed from the China App Store.
Does Supersolid plan to acquire a publishing license and register Food Street & Home Street in order for the app to become available in the China App Store again?
We are looking into it, however, it is a long process with a strict regulation process in order to meet the requirements to obtain a legal license.
Was my Neighborhood/Food Club friend from China blocked from playing the game?
The game apps are no longer available in the China App Store due to the country’s legal restrictions on games that are being enforced. Players using the Hong Kong App Store are not affected.
How can I get in touch with my Neighborhood/Food Club friend from China now that they are no longer in the game?
For privacy reasons, we are unable to provide any personal information. You can try contacting them through a mutual friend or on another social platform if possible.
How can I contact Supersolid with any additional questions that I have?
Our friendly Customer Support staff can assist you. If you are able to still access your game, you can contact us via the settings button > Contact Support or email us directly at firstname.lastname@example.org
Thank you to all of our Chefs & Neighbors who play and have played Food Street & Home Street and for contributing to the success of our games- you are what makes our restaurants & neighborhoods so much fun! We hope everyone continues enjoying games together with us.