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Removal of Games from China App Store

Home Street 和 Food Street 将于何时不再出现在中国应用商店中?

依据中国法令,应用商城中没有 ISBN 发行执照的游戏即日起必须要被移除。

为什么 Home Street 和 Food Street 将在中国应用商店中被删除?

因国内游戏相关法令与执照限制,所有中国应用商店下中的游戏都可能受到影响而被移除。

从App Store移除游戏会影响中国所有地区吗?

来自其他国家和某些地区(包括香港)的游戏不受影响。

如果我在香港,如何访问我的游戏?

如果您是已从香港应用商店下载Home Street 和 Food Street的玩家,那么您的游戏将不会受到影响。

我的游戏进度是否会被影响?

如果您在中国应用商店中删除应用程序之前,已通过Game Center,Apple ID,Google Play或 Facebook 备份游戏进度,您的游戏已被保存,但您将无法透过中国应用商城下载或进行游戏。

我如何在新帐号中找回我的游戏?

  • 使用其他国家与地区 Home Street/Food Street 保持上架的应用商城,设置一个新帐号。
  • 透过该应用商城下载 Home Street/Food Street。
  • 开启游戏,游戏将会检查您是否登入 Game Center。此时您可登入 Game Center ,取回您已储存的游戏进度。

此外,如果您先前使用 Apple ID 备份游戏进度,您可在完成新手教学之后,进入“设置” ,点击“游戏存档”,使用 Apple ID 的帐号名与密码登入,取回游戏进度。

我有進行備份,但無法取回。

如果您是透过Game Center,Apple ID,Google Play 或 Facebook 备份游戏,您只需在游戏中登录 Game Center,Apple ID,Google Play 或 Facebook 帐户便能取回进度。如需更多帮助,请通过电子邮件与我们联系support@supersolid.com

如果我搬家旅行,能在另一个国家玩吗?

可以。如果您所去的是 Food Street 或 Home Street 在应用商城正常上架的国家,您便可以透过该商城下载与进行游戏。如果您在中国应用商城进行游戏移除之前,已透过 Game Center, Apple ID, Google Play, 或 Facebook 进行备份,便可取回进度。

在删除应用程序之前,我仍然可以在Home Street和Food Street进行购买吗?

是的,您可以像在游戏中一样进行购买。感谢您的支持。

Supersolid是否计划获得发行许可证并注册Food Street和Home Street,以使该应用程序再次在中国App Store中可用?

我们正在研究,但是,这是一个漫长的过程,需要严格的监管程序,才能满足获得合法许可证的要求。

我的中国邻居/美食俱乐部朋友被阻止玩游戏了吗?

由于国家/地区对正在执行的游戏实施法律限制,因此这些游戏应用程序在中国App Store中不再可用。使用香港应用商店的玩家不受影响。

由于他们不再参与比赛,我该如何与我的中国邻居/美食俱乐部朋友取得联系?

出于隐私原因,我们无法提供任何个人信息。您可以尝试通过共同的朋友或其他社交平台与他们联系。

如有其他疑问,我如何联系Supersolid?

我们友好的客户支持人员可以为您提供帮助。如果您仍然可以访问游戏,则可以通过设置按钮>联系支持人员与我们联系,或者直接通过support@supersolid.com向我们发送电子邮件

感谢所有我们玩过和玩过Home Street 和 Food Street的厨师和邻居,并为我们的游戏成功做出了贡献-您正是使我们的餐厅和社区变得如此有趣的原因!我们希望大家继续与我们一起享受游戏的乐趣。


When will Home Street & Food Street no longer appear in the China App Store?

Games without a ISBN publishing license which is required by law to operate in China are currently being removed from the App Store now.

Why have Home Street & Food Street been removed from the China App Store?

All games in the China App Store have been/are being removed due to licensing restrictions and game regulation in the country.

Are all areas of China affected by the removal of games from the App Store?

Games from other countries, and some areas including Hong Kong, are not affected.

How can I access my game if I am in Hong Kong?

If you are a player that has downloaded Home Street & Food Street from the Hong Kong App Store, your game will not be affected.

What happens to my game save?

If you had backed up your game progress prior to the apps being removed from the China App Store, via Game Center, Apple ID, Google Play, or Facebook then your game has been saved but is no longer able to be downloaded and played via the China App Store.

How Do I Retrieve my Game on my new account?

  • Create a new account in the iTunes & App Store in a country where Home Street/Food Street is available.
  • Download Home Street/Food Street From the App Store.
  • Open the game, the game will now check if you are logged into Game Center, at this point you can sign into Game Center to retrieve your game save.

Additionally, if you had previously backed up your game progress using your Apple ID, you can sign in with your Apple ID username and password (Settings Menu>Game Save>Apple ID) after finishing the tutorial to retrieve your game save.

I saved my Account but I am unable to retrieve it.

If you backed up your game save via Game Center, Apple ID, Google Play, or Facebook, all you have to do is sign into your Game Center, Apple ID, Google Play, or Facebook account from within the game to retrieve the save. For further assistance, please contact us by emailing support@supersolid.com

Can I play from another country if I move or travel?

Yes. When traveling or moving to another area or country where Food Street and Home Street are available in that country’s App Store, you can download and play the games and retrieve your old game save as long as you had backed up your progress via Game Center, Apple ID, Google Play, or Facebook prior to the apps being removed from the China App Store.

Can I still make purchases in Home Street & Food Street until the app is removed?

Yes, you may make purchases as you normally would in the games. Thank you for your support.

Does Supersolid plan to acquire a publishing license and register Food Street & Home Street in order for the app to become available in the China App Store again?

We are looking into it, however, it is a long process with a strict regulation process in order to meet the requirements to obtain a legal license.

Was my Neighborhood/Food Club friend from China blocked from playing the game?

The game apps are no longer available in the China App Store due to the country’s legal restrictions on games that are being enforced. Players using the Hong Kong App Store are not affected.

How can I get in touch with my Neighborhood/Food Club friend from China now that they are no longer in the game?

For privacy reasons, we are unable to provide any personal information. You can try contacting them through a mutual friend or on another social platform if possible.

How can I contact Supersolid with any additional questions that I have?

Our friendly Customer Support staff can assist you. If you are able to still access your game, you can contact us via the settings button > Contact Support or email us directly at support@supersolid.com

Thank you to all of our Chefs & Neighbors who play and have played Food Street & Home Street and for contributing to the success of our games- you are what makes our restaurants & neighborhoods so much fun! We hope everyone continues enjoying games together with us.