For the Privacy Policy and Terms of Use for this site, please visit our disclaimer page.

The following Privacy Policy applies to personal information we collect from our apps, and through other interactions with our customers.

Our Apps & Services Privacy Policy

Supersolid Ltd (We) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Supersolid Ltd of Suite 528, 10 Great Russell Street, London WC1B 3BQ.

Information we may collect from you

We may collect and process the following data about you:

  • information that you provide by filling in forms on our app Super Penguins / Adventure Town / Pororo Penguin Run / Food Street / Home Street (Our App) or at a website (after following a link from Our App).  This includes subscribing to our email newsletter;
  • information that you provide if you enter a competition or promotion sponsored by us;
  • information that you provide if you report a problem with Our App;
  • if you contact us, we may keep a record of that correspondence;
  • the details you provide if you complete any surveys that we ask you to enter (although you do not have to respond to these requests);
  • information about how you use Our App as recorded and provided by our internal tools, third-party analytics and advertising services and any platform providers such as Apple, Google, Amazon and Facebook. This includes technical information such as your device specifications and device ID, statistical data regarding your gameplay and content that is created and shared by you with other players;
  • other basic non-identifiable information such as your gender and age bracket should you log into Our App with social platforms like Facebook. We do not post on any of these networks you log into with Our App unless you explicitly ask us to;
  • anonymised location data (country and city) as determined by third-party services using a truncated version of your IP address;
  • account IDs of any networks that you log into and associate with your game save. This includes Facebook, Game Center and Google Play. The account IDs are used in some of Our Apps to ensure that your game save is backed up and can be recovered should you change or lose your mobile device. We do not receive your password, credit card number or other financial information from these networks.
  • Supersolid makes use of a tracking pixel, agent and other visitor identification for collection by the deltaDNA SmartAds Technology, which it collects, uses, shares and stores data about the end users of Supersolid’s application.  To opt out from the use of deltaDNA SmartAds technology, the end user must first notify Supersolid who in turn will notify deltaDNA of the opt out requirement.  The end user consents by applicable law to the use of deltaDNA SmartAds Technology and understands that deltaDNA SmartAds Technology will not be able to function as designed without necessary User Data.
  • Supersolid uses Fyber GmbH to collect, process and/or use data related to showing in-game advertisements; Fyber’s privacy policy is available at:

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (the EEA).  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.  Such staff maybe engaged in, among other things, the in-app tracking and the provision of support services.  By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers.

Unfortunately, the transmission of information via the Internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via Our App (or any website, to which Our App links, which is hosted by us or on our behalf); any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • to ensure that content from Our App is presented in the most effective manner for you and for your device;
  • to provide you with information, products or services that you request from us or which we feel may interest you (where you have consented to be contacted for such purposes);
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • to understand how users use Our App;
  • to notify you about changes to our service.


If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are not an existing customer, we will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data or contact us at

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, 500 users of iOS have clicked on their advertisement on any given day).  We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, users of iOS that use Our App for more than an hour each day).  We may make use of the data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.  We will usually inform you (before collecting your data) if we intend to use your data for such purposes.  You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at

Aside from third parties processing your data on our behalf (e.g. our hosting company) and as set out below, we will not supply your information to any third parties.  Also, we will not contact you by telephone or post (except at your specific request).

Our App may, from time to time, contain links to the websites/apps of third parties or allow you to post to them.  These include Twitter, Facebook and Apple’s Game Centre.  If you follow a link to, or post to, any of these websites, please note that these websites have their own terms of use and privacy policies and that we do not accept any responsibility or liability for these terms/policies.  Please check these terms/policies before you submit any data to these websites/apps.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • if Supersolid Ltd or substantially all of its assets are acquired by a third party (in which case personal data held by it about its customers will be one of the transferred assets);
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply or other agreements; or to protect the rights, property, or safety of Supersolid Ltd, its staff, our customers, or others.

Access to information

The Act gives you the right to access information held about you.  Your right of access can be exercised in accordance with the Act.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted in Our App and, where appropriate, may be notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to


(Revision Date: 13 Feb 2018)